Our Reviews

Our experience was really good at Folsom Chevrolet. From salesman Adam Johnson to Mike in the finance dept. No pressure sales and everyone was real friendly. I was able to get the truck I was looking for at a good price.

I had a good experience but wasn't happy about be promised a complimentary car wash and vacuum but wasn't done but besides that everything else was great

To take care of my Chevy trail blazer oil change and filter . Stop by to ask me I was in waiting room to replacement and ready too. Thanks

My service advisor did a great job working me in after some initial confusion—everything was great from there! She kept me informed on status and worked with me on managing the costs. Excellent service! I believe her name was Devan but I may be wrong. Great job.

Eric in the Service Department is fantastic! As is everyone one else there. I firmly believe that a dealership is only as good as its Service Department. Folsom Chevrolet has always been excellent. They are why I bought a second car from them.

Great in & out time & completed service as planned.

At one time had four vehicles being serviced at this dealership and the service writers had some service knowledge not now during routine service found corrosion on battery terminals and wanted additional 72 dollars to clean the terminals. When asked about antilock warning from Onstar while vehicle in storage for two months there was no sense of emergency this vehicle is a 2019 Silverado is subject of recalls for this problem and to top it off the charge 3 % credit card which is also new since dealership was sold

Efficient. Took less time than planned

Excellent services all

Service on my car was done quicker than usual. Great job as always!

I and my wife had an exemplary service at Folsom Chevrolet. The only misstep was getting a repeating request to fill out this survey. It seems once is not enough.

Everyone is friendly and helpful. I just can't understand why it takes an hour to rotate tires and do a inspection on a new electric vehicle. I had an appointment at 2:00 and waited until 3:10 for my vehicle.

Your personal was very polite and efficient

Ace, mike and Bill did everything to make sure they got the exact truck i wanted.

Very efficient and easy.

Jake, product knowledge, not pushy, a pleasure to work with. I was comfortable with everyone I worked with.

Got an appt quickly, they carried out the maintenance and got me out on time ! It was a pleasant and professional experience. Couldn’t ask for more. Thanks Tifny!

Bad customer service.

Friendly and clean

I want to give a huge shoutout to Adam for making my truck-buying experience smooth and stress-free. I had initially reached out to another salesperson who wasn’t even willing to take the time to discuss pricing with me. Thankfully, I decided to call again and got connected with Adam. From the start, Adam was attentive, respectful, and willing to work with me to make a deal happen. He listened to my needs, didn’t pressure me, and was incredibly accommodating throughout the remote purchase process. Thanks to his professionalism and effort, I was able to purchase the vehicle I needed without ever stepping foot in the dealership. If you're looking for someone who actually cares about the customer and goes the extra mile, ask for Adam. He’s the reason I chose to move forward with the purchase, and I couldn’t be happier. Another deciding factor was the lifetime powertrain warranty and the 10 years of roadside assistance.

Friendly staff

Great experience. Top notch salesman and finance manager (Micheal)

Devan is awesome!!!! She was very proactive, kept me updated every step of way.

Diagnosed check engine light. Wait time was less than originally estimated. Friendly and courteous service.

Noah was very helpful and knowledgeable. The new Equinox has the features we need. Looking forward to driving it all around California.

Noah was the best car salesmen I have ever dealt with. Very knowledgeable about all of the vehicles on the property and willing to negotiate the deal without being pushy.

Tiffani is the best. Caring and helpful when my car broke down.

Pleasant buying experience. Jake and Antonio

The experience from start to finish was so great! As soon as we got there the car we were looking at was set out for us to test drive

Adam was wonderful. Such a pleasure to find a Salesman who was dedicated in finding us the car we wanted. We would definitely recommend him to anyone shopping at Folsom Chevy.

I received a text message that “upon inspection, we found your Cabin Air Filter is in need of replacement”. I gave permission to replace the filter and asked for the old part to be retained for inspection. After my paperwork was closed out and my vehicle delivered, I inspected the old filter and found it to be like new with no detectable dirt or debris. I believe this recommendation was made based on mileage and not inspection. Very misleading.

Always quality service from Folsom Chevrolet! Courtesy service representatives who keep you apprised of any new details. I recommend Folsom Chevy for your Chevy’s service needs.

I have purchased close to 20 vehicles in my life and all I can say is “nice guy” Andy Azevedo was by far the best salesman I have dealt with. His professionalism and knowledge were on point. As well finance manage BG was great.

Fast and efficient

Adam was great. He listened and didn’t pressure us at all. We would definitely go back again..

Great

The staff is always pleasant and professional.

Folsom Cheverolet did great. Coordinated with my warrenty and got it all taken care of. Definitely will be my service home got my truck. Thanks!!

Adam Warren was terrific. Very knowledgeable about the vehicles. Very friendly and funny. Got us a great deal and was very helpful the whole way. Very responsive too.

It was quick and simple.

All went as planned

All was as promised!

The experiance was very great. Gave us time to look at everything, no pressure into anything. Jorge was very helpful

No pressure. Listened and cared about what I wanted in the car.

Jake was amazing! Had the truck waiting for me when I got there and showed me all the features that Chevy had to offer. This is my first Chevy but definitely won’t be my last! Thanks Jake for making the process easy and painless.

Everyone is nice, service was fast.. Facilities are comfortable..

The service advisor was very knowledgeable and helpful.

It’s all in the details! You know the sticker that they put on your windshield when they do the oil change?.. they took off the old sticker and left a bunch of sticky residue and they put the new sticker right next to it without cleaning up the old sticker gunk, it’s just laziness!

Steve was amazing

Another quick appointment with Tifny in Service. She aways makes sure everything is done in a timely manner.

Went in for regular maintenance. Easy to schedule an appointment for needed services. Received regular updates on the status of Service

I was overcharged ripped off and almost killed. Aaa towed my car there to reprogram a master switch and they didn’t do it. Put in a new part and windows still don’t roll down or locks engage. Then charged me almost 600$ to leave there with my life. The whole service department is corrupt and needs new management. Devon Winchester tried to help me but the management needs to be replaced.

Tif, Christina, David, and the ENTIRE Folsom Chevrolet team know how to get it done. I would never consider taking my vehicles anyway else.

Excellent service from start to finish

Very thorough and professional no hard sell tactics.

I could not have asked for a more friendly atmosphere to spend a couple of hots to buy a car. At 93 I have seen them all and Folsom Chevrolet has moved to the top of the list.

Very pleasant and helpful service people. Tifney was my service manager and always does a great job. Thanks

The Service Advisory Kevin did a good job. The service was done as expected, the price was as agreed, and the car was ready when promised.

Curtis our sales representative was so helpful and made the buying process of my new 2025 Chevy Equinox EV easy and stressless.The entire Folsom Chevrolet team was amazing throughout from start to finish.I received by far the best deal in the area.

Kevin was wonderful to work with. He kept me informed along the way of things I need to get my car running in the best possible shape. I really appreciated his help!

Done as expected.

All of your advisors are excellent—definitely an A+ compared to my experiences with other local dealerships. I'm willing to go out of my way and even pay a bit more just to use your service center, thanks to the consistently positive experiences I’ve had, especially with my advisor, Tif. This time, I also worked with Kevin alongside her, and they were both fantastic.

My advisor was great. Friendly and kept me informed. I wasn't happy that I dropped the truck off at 7:30 but it wasn't ready until after 5:30. And it had some kind of grease or something left on the doors.

Sales staff friendly and good communication

Awesome customer service .

Prompt action. Good communication through text messaging. Efficient. Looks like problem is fixed.

Eric at the front desk was excellent: professional and fun at the same time. As for the length of time I was without a car, as it just sat over there for so many days before they even began working on it, that I did not appreciate at all.

1. Car received on time 2. Service was done properly 3. Transportation was provided 4. Lovely receptionists

Thank you to Jonathan Freeland for getting my Silverado repaired and arranging for a rental vehicle while the repairs were going on. All repairs and parts were covered under warranty. Excellent service.

After bringing my car in for servicing it is still experiencing the same issue as it was when brought in.

Ace was great and Mike made the process seamless. Got exactly what I wanted.

Alex is a great salesman and helped us through the entire process. The wait was long but was out of his control

Great

Noah was awesome and he has followed up a few times to help me troubleshoot or figure out the new tech. It was a better experience than I expected.

Service manager David, was very helpful throughout the process, and Austin the salesman did a great job with the entire buyback and purchase of my replacement vehicle.

I was not notified that my DEF fluid was low. After getting home I called my advisor to ask why it was not filled. She said it wasn’t “complimentary”. My oil and filter change wasn’t complimentary either. I should have been told and given the option to have it filled. Now, I must make another visit…which will be to a different Chevrolet service department.

I took my 2023 Silverado 1500 in for an oil change and a tire rotation. Upon check-in, I was greeted and was directed to the express service check-in. The employee working the Express check-in line that morning was great and one of the nicest employees that I’ve dealt with thus far. Truck was complete and ready on time and all my questions and concerns were answered.

If you get a chance to get assistance from Ms. Tifiny or CHINA !!! Your guaranteed 5 star service. I’ve not once had miscommunication or anything negative to say . It’s all smiles and satisfaction! Differently the reason why I even Choice to still come down to Folsom ! Customer service Is KEY , & these two ladies implement it EVERY TIME!

Friendly helpful and informational

Started my purchase on line and just gathering information, speaking to Jake really helped me through the process and was very knowledgeable and helpful in explaining everything!

I will be back at Folsom Chev tomorrow to to get more information.

Gorge and his manager were great

Amazing. Ace was very helpful and explained everything

I've been to the dealership 5 times now to address a warranty item that still isn't addressed. Still waiting on a call to schedule the 6th appointment to resolve the issue.

Always a great experience

It was very nice, Alex was very kind on telling us about the car and explaining everything.

The service tech that assisted me was great. She made sure all my questions were answered and my car service went smoothly

service was great

My advisor Tifny Moreno and the entire Folsom Chevrolet service team were AMAZING! Tifny was very professional, knowledgeable and helpful, she also answered all of my questions and concerns. Staff like this make me proud that I chose Folsom Chevrolet.

very nice people

Chyna was great to deal with and a wonderful person

They got me in and out in 1 hour and 15 minutes for an airbag recall. Thank you

Good

Devan Winchester is by far the best service advisor I have ever experienced. She is friendly, communicates well, and above all, follows through. I cannot tell you how many times I have taken a car or truck for service and received little to no follow up communication. Devan has kept me informed of the progress of service, what was identified, and clear follow up on when my truck will be ready to pick up. Dealing with Devan at Folsom Chevrolet is a breath of fresh air following the poor service and communication I constantly received from Roseville Chevrolet where I purchased my truck. Thank you Folsom Chevrolet and Devan for your great service!!

I was very impressed with the level of service. The service manager addressed my concerns and i will definitely be bringing my vehicle back to Folsom Chevy for future service.

My experience with the dealership was the advisor was very professional and knowledgeable

For 25 years Folsom Chevrolet has serviced our truck since we bought it new. We've continued to receive very good service every time our truck was in for service.

Everything was smooth from start to finish, all associates were professional and attentive. I would recommend Folsom Chevrolet to anyone looking to purchase a new Chevrolet vehicle.

Short and Sweet

Great

This was a “recall” service, which was handled just as promised.

Deavon was great ... from the start of my call to schedule my appointment to the followups and follow through ..thank you

Great service and a super staff

We worked with Elias Boulos as our sales manager and Michael Nelson for our financing and they were both great to work with. Honest and trustworthy. Customer service was exceptional and was a pleasure to work with. I would definitely go back and work with the dealership and the both of them if they are around for my next car purchase.

Service person didn't seem too happy to be at work, but still handled my appointment. Almost felt he was going to treat me like some dealerships do.. treat the females like they don't know what they want or what they are asking for about their vehicle.

Excellent service

Courteous and respectful to the customer. The work was done satisfactorily and on time.

The salesman was helpful, informative, and knowledgeable without being pushy at any time.

Tifny, and the entire Folsom Chevrolet crew are fantastic. I would not trust anyone else with our vehicles. GREAT JOB ONCE AGAIN!!!!

good customer services

Friendly aware of my appointment and fast service - answered my questions completely- very competent personnel

No pressure. Elias had all the answers for my questions. They had the product I was looking for. Personal touch from every member I came in contact with. Everyone greeted us with a smile and "Are you taken care of".

Tiffny Moreno, always friendly and informative! Came in for a “faulty brake pad sensor”. Tech found it was broken. But, rather than replace/fix the issue, he removed and disabled the system. NOT HAPPY!!

The salesman was really professional and a joy to spend time with, he was very helpful with finding what I really wanted in a truck. But as far as the financial person that helped me.BG was a terrible experience. He was so pushy trying to sell me other things that I almost walk out.

It was my first time buying a new car. Jay made the process smooth and transparent. I feel confident in Folsom Chevy. They took great care of me!

Service agent Eric Soria did a fine job in getting parts and managing the the repairs on my 2004 Monte Carlo. The job took a very long time to complete through no fault of the dealership,

Adam was incredibly helpful from the start. He was very knowledgeable about the vehicle we were interested in and had helped my daughter pick out a vehicle two days before. He came in on his day off to shepherd us through the purchase. It was actually the easiest vehicle purchase I have ever experienced.

Was greeted immediately, wasn't pressured, Adam answered all my questions and helped from beginning to end and Michael made the final purchasing/financing easy and painless... I was VERY happy with my experience!

Ray was awesome, helped me get what I wanted. Spent no time in the dealership really, all the paper work was started before I drove over and setup during my test drive and while I was looking at the vehicle. Amazing work gents.

Austin made the experience enjoyable and easy.

We drove 2 hours to come to the dealership we bought our 2024 Tahoe from. Upon arriving we were met by Devon at the front desk of the service department. We explained why we were there. She did help us some with our problems but the main problem we had was the auto stop. Our vehicle would completely die when the auto stop was on. She proceeded to explain how auto stop works, as if we didn't have a clue. We felt as though we were children and didn't understand anything. After we came back to pick up our car, we met a young man that works for you, Jayden, and he came to us and said that our car was not on the docket to get washed but he felt sorry for the way we were talked to by the front desk woman, so he had it washed. I thanked him and I really appreciate the customer service he showed to us. When my husband went into get the keys and talk with Devon, a serviceman, didn't catch his name, followed him out and wanted to better explain how the auto stop worked after listening to her explanation. We are not looking to get anyone in trouble, but we felt we needed to reach out and explain our situation so that it will not happen again.

They did what they said

Service tech , Jonathan is awesome !! Very knowledgeable and took his time to make sure I was taken care of and researched every possibility and made it happen !! Thank you Jonathan!

Jake was just great to work with. I was kind of inducive about what i wanted but Jake never let that hinder his professionalism in delivering outstanding customer service. Would definitely recommend Jake and Folsom Chevy to anyone.

10 out of 10 great experience Alex my salesman was great to work with and very knowledgeable.

We had a 2023 Ford F150 Lariat that I wanted to upgrade to a F250 Lariat with a gas engine. We were dealing with the store in Auburn and Dixon CA. Ford had no incentives such as rebates or lower interest. On Sunday, 8-10 we decided to make an offer on a Ford F250 in Auburn. Needless to say, Ford wouldn't come close to what I would pay , we were about $20,000 apart, so we walked. My wife and I went and ate lunch. We talked about Chevy but it had been years since I looked at Chevy so I'm not familiar with the lineup. We went to Folsom Chevy, and let me say Folsom wasn't my first choice as we had a bad experience at Folsom Ford when we bought the F150, I walked away from them, drove to Fairfield and bought a truck. A young man greeted us right away and I can't remember his name but I told him what we were looking for 2500 with gas 6.5 foot bed Leather seat Didn't want white or black. We walk from one side of the lot to the other and it was 100 degrees He points to a truck but I could see it was diesel. He says, wait here and I'll go look on my computer to see what we have. He went to the main showroom and my wife and I went in a side door where it was cool. The kid saw us and came over with George, introduced us and walked away. We told George want we were looking for. George said , I think I got one, I'll go find it and bring it up here for you to look at. We drove it, liked it and after 2 or 3 trips to the desk George finally got the numbers to where I wanted to be . So far we are happy and will recommend Folsom Chevy.

great service and good customer service. Took my car in for oil change

Folsom Chevrolet is always perfect. They get to end they do the work and I’ll get you out there. Wonderful I bought my truck in 21 and that’s the only place I’ve taken it for oil changes and everything. I will always take my Silverado there. I will also buy my next truck there. Thank you very much. Chynah Perry is the best Service advisor. Thank you.

Jonathan explained everything involved in the 90K service package. Received truck back in 2 days. No leaks so far so I’m happy.

The entire staff was helpful all the way from my call to schedule appointment to delivery of my car at the end. Questions answered, time frames estimated and charges explained. Great staff

fine

When appointments are made you are in and out in the time frame they give you. Always polite and friendly. No pushing services etc

Well to start, I'm not one to go to the Dealership for work on a vehicle in the past it was always you need to have us do this and that and the cost was crazy, But I took my truck to Folsom Chevy and was met by TIFNY in service just got to say the up most respect to a customer ME !! took the info from me set up the apointment DONE !! called the next day to let me know the cost to fix it witch I knew the problem so their was not a issue. Tifny informed me of 2 other issues with no pressure to have it done, Thats the way it needs to be TIFNY I WOULD LOVE TO HAVE YOU WORKING FOR ME VERY PROFESSIONAL !!! don't find that very often anymore. Thank you Folsom Chevy

Customer service from Joseph and Alex was stellar. I appreciated that they took the time to really work with us. They showed patience as we considered our options and ultimately helped us decide on a Suburban that we love. They even offered for us to return for a detail since the detail team left for the day which we really appreciate.

Chevy team worked great as we needed to get a deal done quickly. They were able to accommodate our needs.

Service was great

Went as expected.

George Llewellyn was great to work with. He worked hard to get the payment to something I could afford, and didn't pressure me into anything, or make me feel rushed to make a decision. He was also really friendly amd personable! I would recommend that anyone else I know who may be in the market for a vehicle work with him too.

Dev was excellent at checking me in, understanding the issues and keeping me updated on progress

Great service like always u guys our a 10. Thanks to Bailey Bagwill Devan WinChester Tifny Moreno always takes care of me. They deserve a 10 plus thanks again

Deal was good for myself as well as the dealer.

Friendly service. I love that the dealership offers Lyft/Uber services for those of us with no ride and long wait times. Thorough inspection.

We hade the best experience. The self pursuit was very helpful and very kind. We had an excellent service.

I had one of the nicest experiences while purchasing a new car. Adam was my guy and he was very professional and personable.The finance specialist, BG worked hard to keep my payment where I wanted it and was also great to work with. I would definitely buy from Folsom Chevrolet again.

Great

Excellent service, Jonathon was awesome! I was hearing a strange noise in the rear of my Truck that was difficult to explain. Jonathan took a ride with me when I checked in and diagnosed the issue immediately which was my incorrect drive mode selection in my 4 wheel drive Tahoe. Routine service was completed in a timely manner as usual and I could not be more satisfied!

Tiffany was amazing. She was trying so hard to figure out what was wrong with my car and it took a long time but I’m just glad it got fixed. Thank you so much Tiffany for always updating me on what was going on and being so patient!

Serviced my 2023 Tahoe right on time and with a smile. Keep you informed of required services.

Helpful and quick

Greatly improved service from a few years ago. Attentive and responsive customer service by Kevin.

I took my Chevy Cruze in for oil change and tire rotation. I decided to wait in the lobby, one of the staffed offered me popcorn and water. Great customer service as always!

Working with Bailey was a fantastic experience! He consistently updated me on the pricing adjustments for a replacement part I needed for my truck. I also took my Suburban in, and he ensured that all necessary maintenance and recalls were handled before I drove away later that day. Bailey truly elevated my service experience, especially since I was hesitant after another dealership claimed they had completed the work, only to find out they hadn't. You are so Lucky to have Bailey working for you. I will be back for future work on my vehicles!

Very helpful staff. Easy handoff between salespeople on the date of purchase.

Employees were nice but why make a 7:30 appt when they don't start to do service until almost 8am. The service 'manager ?) said how did we do and when I asked him this he replied "we say 1 hour for an oil change, and we got it out it an hour. Still doesn't make sense to make an early appt if you're not going to start working on the car at that time.....

Our salesman Austin was great. He has a very calm demeanor and was knowledgeable about all of the cars we were there to look at. We were originally there to look at the Trax, but he listened to our needs, and pointed us to a bigger equinox that would suit our new baby better. We didn’t feel like we were pressured into buying a more expensive vehicle though. We felt like genuinely he was right and that vehicle was a better fit for us. My wife is really happy with the decision. When it came to the numbers, Austin didn’t waste my time or BS me around. The process was quick and I feel like I got a good deal. Would definitely recommend this dealership and salesman!

Jonathan went above and provided excellent personal service.

I have NEVER had a bad experience with the service department. When I enter to check in, I'm always greeted with a "hello" or' good morning "Jennifer. I'm always told what's being done to my 05 Chevy Silverado.

Chyna was very helpful and friendly getting me set up for my appointment- great communication

Everyone was very friendly.

Customer Service was excellent. I worked with Tifny Moreno and she took great care of my service appointment. The work was done swiftly and everything seems to be great! I’m very happy with the service at Folsom Chevrolet. Thank you!!

Great

Everyone was kind and the oil change/air cleaner change went swiftly as possible. I would like to suggest that when work is performed on a vehicle, especially expensive ones, that the tech use a cover while working on the vehicle. I have many surface scratches and finger/body prints all over the back on my car. I do believe the scratches will be able to come clean. But I should not have to do that. I saw the tech working in the trunk with no protection cover on the vehicle. Thank you.

Thank you for providing an outstanding service!

Sales rep was very informative about all the features on my new Silverado and help me set everything to my preferences, transaction of my purchase was very quick All I had to do is show up and sign the paperwork and my purchase went very smoothly will recommend to family members and friends to visit the dealership for future purchases.

David Bowlin is such a great tech. He is very knowledgeable and helpful. My car was handled quickly and efficiently.

Great customer service by Jake. Would definitely call him in the future.

good expe

Its was honest and fast service

My wife and I have purchased many vehicles over the years. Folsom Chevrolet was one of the best experiences we’ve had. The sales staff was respectful, knowledgeable, and honest. We would highly recommend them to anyone who was purchasing a General Motors product.

Tifny was an excellent help from start to finish of my vehicles needs. She went above & beyond explaining things in a helpful way. The staff all treated my daughters & I with high respect. We felt valued every time we came & left for our appointments. I highly recommend Folsom Chevrolet!

Service reps at reception were very courteous and professional. Job was done timely and at a fair price.

Fastest in and out service I have ever had.

Called to setup my appointment and was able to quickly get the date and time for the following week that worked for me. Great service.

Friendly and attentive sales persons

They were very accommodating and flexible.

Tifny was great. I had not been to a dealership for service in forever but will come back because of Tifny if needed.

It’s was so easy to make the appointment and then it took 30minutes less than promised. I waited while service was done and it was comfortable seating with available snacks. Very friendly staff and excellent service!! Thank you!!

I was taken care of in all aspects

We love everything from sales to service

Devin was amazing and professional at taking care of all my needs in a timely fashion. Very satisfied

The sales man and finance manager were great. But when you spend $80,000 on a truck and they bring it out after having it, SO CALLED DETAILED, was a huge joke!!!! Water spots, dirt in the truck bed, water streaks on windows. The sales man offered to wash it again but I didn’t want to stay for another hour after being there for three hours. Very disappointed

Devan Winchester always has a smile. She took care of me

Great service like always. All the customer service reps all a 10

Appreciated the friendly and relaxed atmosphere

Before coming in I was 1000% sure I wouldn’t purchase another Chevrolet. My wife still wanted to test drive a 2500 Silverado. After walking the lot we were ready to leave and go test drive a Ram 2500 when Ellias walked out and started a conversation. After listening to our previous issues at another Chevy dealership he asked us to give him a chance to change my mind and make it right. He was great throughout the process and we ended up leaving with a new truck.

Dropped off car for 730am appt for recall on. Was called at 300pm saying car would be ready in about half an hour. Showed up close to 4, was told it will be another hour until car was ready. Had a doctors appointment at 5 that I ended up missing. What is the point of having appointment times if you don’t honor them

great experience

The purchase was seamless. Elias walked me through all the steps and managed the deal for me while I was home sick. When recovered, I was able to just walk in, sign papers, and drive home in my new car.

Greeted,process and delivered on time

Very professional in and out good communication

Was greeted when I arrived and my vehicle was taken care of without a hitch. The only negative in this experience was that Chevrolet does not wash or vacuum the vehicle before releasing it. To me, it is just a nice gesture on the dealers part. I have a ford that I had serviced at Folsom Lake Ford and they returned my car washed and vacuumed.

Got the deal I wanted on the truck I wanted. They had the bedliner in by next day so I could pick it up when I wanted. Happy with my experience and would refer them to a friend

From the moment we arrived, we were handled quickly. We sat in the waiting room, read or used an available table to work, while I enjoyed some free popcorn. After about an hour we were notified the car was ready. Best of all techs found no problems mechanically.

Adam was a great help... Super nice guy,,, and very knowledgeable regarding The needed information...

I was hoping things had changed. I came in for an oil change, which includes vehicle inspection and used to include tire rotation. The "Service Suspension System" notification is on for my vehicle, my windshield wipers need to be replaced and is questionable if the oil change was actually completed. Just before my vehicle was returned to me, I was told of a possible oil leak and possible coolant leak, but each of those would cost $144 to diagnose the issue. Umm, no thank you. Upon driving the vehicle away from the dealership, the oil gauge was bouncing back and forth, which it consistently does when the oil level is low. I thought i just got the oil change, thus the oil level should be full right?? Brings into question of what, if anything, other than noticing a potential leak, was actually done on my vehicle. The person in front of me to check in was there because he was bringing his vehicle back because he previously brought in his vehicle for oil change and tire rotation and had marked his tires to see if the rotation would actually be completed, but it wasn't. Intriguing to me that the person felt the need to mark the tires in the first place and then his suspicions were proven true that the rotation was not completed. What is going on with your service area? Needless to say, I am not coming back.

Devan was amazing, very helpful and maintained great communication throughout the repair process. I’ll only buy my future vehicles from Folsom Chevy

Excellent service and a great deal! Everyone at Chevrolet Folsom was friendly, honest, and helpful from start to finish. I’d definitely recommend them to anyone looking for a new car.

Customer service here is first rate and I have always been very satisfied with the quality of their work.

It's always a pleasure to let them service my vehicle

They did a great job I was in and out as promised.

Everyone is so nice and friendly, especially to my children. It was Halloween and everyone was dressed up. So fun!

Everyone on the team was friendly, helpful and very accommodating.

I took my Colorado in because the temperature gauge wasn't working, the A/C was inoperative, the cooling fan ran constantly, and, suddenly, the red check engine light was on. This concern, less the engine light, had occurred previously but suddenly went away. The advisor gave me an estimate for $289, which I felt was extremely high for nothing more than plugging in the analyzer. She also explained that it would be examined the next day. The following day, her phone call explained that the technician's analyzer indicated a bad thermostat, and the total repair would be over $2000. I explained that I needed to think about the repair and would get back with a decision. After going online to review the needed repair, I called the service department and explained that I would pay the bill and retrieve the vehicle, since it was still drivable. Your payment policy still bothers me since you charge an additional 3% for credit card use. With your advisor, I once again reviewed the time needed and the cost of the repair. Again, I was assured that it was, at a minimum, a 4.1-hour repair and possibly more. I stopped at a local parts house and purchased the thermostat, housing, bolts, and coolant $173. When I got home, I changed the thermostat in my garage in 1 hour and 55 minutes, with hand tools and absolutely no previous experience with this vehicle; in fact, the 6-year-old truck has been so reliable that I probably haven't opened the hood more than once a year. Yes, 50 years ago I was employed as a mechanic, and yes, I did spend 47 years in the automobile industry, but I've been retired for 20 years, am 85 years old, and wear glasses, but if I can do that repair in that time, your flat rate book is either way off or there is something afoul. Although I think $289 per hour is a ridiculous figure, your actual fee would have been well over $500 per hour, and my doctor isn't paid that much. Maybe it's time to review a graduated labor rate based on job complexity, rather than just applying your $289 hourly rate to every repair. Peter Dennis Petersen

Walk ins weee ahead of me in line when I had an appt. I was told about 45min and it took about 90. (Normally I wouldn’t complain about either of those) Worst part was you set my tires to 32, it calls for 42, so the day after the visit I had to fill my tires on a rainy day. (I had low tire pressure warning the day after the service)

Great experience our sales person was Adam and he was amazing!

Buying my new car at Folsom Chevrolet was a wonderful experience. It was smooth, easy and enjoyable. I will refer friends and family to them for their future car purchases!

Our salesman Adam was very thorough and was very knowledgeable about the truck we were buying and helped make the process more enjoyable.

It was fine

Everything was done correctly.

The service rep, Bailey, kept me informed on all progress of the vehicle. Only issue I have is that I brought the vehicle in for uneven wear on the front brakes (outer pads at <70%, inner pads metal on metal). Instead of recognizing this was not normal wear, the technician suggested replacing the rotor and pads and not address the cause. I expressed my concern to Bailey and he confirmed that this was not normal wear and the vehicle is still under warranty. Corrective maintenance was completed and returned in a timely manner.

It took quite a while to get my vehicle back. So far, it is doing good.

Wasn't a straightforward sale, yet the team continued to find a sale. I love my new Equinox EV. The perfect upgrade from my Bolt EV Primer. This is my 3rd Chevrolet EV product I have owned. Certainly the best iteration yet!

My salesman Ryan is the reason behind me getting the truck I wanted for a price I could afford, rather than settling for a “deal” elsewhere.

excellent service start to finish thank you Dev

Very friendly and helpful staff. My vehicle was fixed after being diagnosed. However I had an appointment for the morning of the 30 and due to a diesel mechanic not being on site my vehicle was not looked at until the 31.

Easy, straight forward with no games

On top of everything. Kept informed all of the way through

George was very knowledgeable and friendly and had continued to help us learn our new truck. Great guy.

Alex made the process as comfortable and efficient as I could've hoped for. Informative, courteous, personable. Answered all of my questions. Professional demeanor. I told him what I was looking for and I left happy with my purchase and experience. Will definitely go back for Alex's help with future purchases.

Adam Warren at Folsom Chevrolet was very helpful and knowledgeable about the trucks we were looking at. This helped us to make the best decision for the intended use of the vehicle.

Bailey was great to work with. Service was fast!

Tifny was great. Professional and thorough. And communicative.

Great service completed on a timely basis.

It was good. Car is ready on time.

In short my truck did not get repaired the diagnostic or lack there of was a part that had already been replaced but $1800 repair was the diagnosis. When I tried to explain that this repair would not fix the problem I was laughed at so I paid for the diagnostic and pulled my truck and took it to somewhere that takes customers seriously.

My car had a dead battery that couldn't be jumped by another car. A tow truck was able to use a more powerful jump box and got my car started. I brought to Folsom Chevrolet to get it looked at. The last time it wouldn't start I was at Roseville Chevrolet...in the service drive. They didn't replace the battery and in fact sent me home with a check engine light on. Bailey was my advisor and I'm sure he sensed the frustration from my experience with Roseville Chevrolet and he was very accommodating and understanding. I also told him I was aware of a computer update that needed to be done that might be responsible for the battery being dead. He advised me of a fuel filler recall on my vehicle and told me that parts had not been sent yet, but that I would be advised when they were available. Compared to my poor experience at Roseville Chevrolet, this was the exact opposite. Thanks to Bailey and Folsom Chevrolet for getting my car back to me quickly.

Vehicle was ready when promised.

It was just a routine maintenance trip...everything went as expected... Chyna checked me in quickly, shuttle ride home was spent pleasantly chatting with Steve the driver. Loving my new Trax!

Service provided quickly and as agreed

First of all they fixed what was broken. Then they found other things that I have put off that needed to be fixed. I appreciate that. I really liked the Uber shuttle to drop off the car and get me home as I only have one car. Made it painless.

The selection of vehicles was impressive, with a wide range of models and trims all 2026 available. I fell in Love with new 2026 Chevy Traverse LT. and Sales man Austin was incredible in answering all my questions and providing detailed information about the features and options. He took the time to understand my needs and preferences, ensuring that I found the perfect vehicle for me and my family.

Professional and courteous

Your staff was very professional creating a pleasurable experience when buying a new vehicle.

Friendly, efficient, clean!

I had an excellent experience with Devan at Folsom Chevrolet during a recent service appointment. She was friendly, professional, and incredibly helpful from the moment we arrived. Devan kept us well-informed throughout the entire maintenance process and made sure everything was taken care of quickly and correctly. Her attention to detail and genuine care for customers really stood out. If you need service on your vehicle, I highly recommend working with Devan at Folsom Chevrolet. She made the whole experience smooth, easy, and stress-free!

Excellent service from all parties involved in this purchase. I was provided with a a very fair price on my trade in, as well as on my new vehicle. This is the 7th vehicle I have purchased from Folsom Chevrolet and highly recommended them.

My service person was sharp, cheerful and helpful.

Great

Work done as promised

Devan is hands down the “BEST” service advisor we have ever interacted with at any dealership anywhere!

everything was fine but two hours for an oil change. not making a trip there for that again. nice folks though.

Great staff in the service department.

Our first service. The only complaint that I would have is that it took over 15 minutes to get checked in. I guess that a service advisor must have been assigned to us when we made the appointment and he was busy with another customer. We were approached by other advisors but each said that we have to wait for the advisor assigned. Just seems to be a deterrent to bring our vehicle back.

I experienced a sudden unexpected battery failure with my Corvette. Immediate phone appointment with the Customer Service Rep led to a same day appointment to replace the battery, upon availability, and there was the only one in the Parts Dept. The battery was replaced successfully in about an hour plus! However, I did notice that the Technicians doing the replacement had some difficulty getting the old battery out of it right rear mounting box! And I also noticed that there was NO protective covering over the rear portion of my vehicle from belt buckles or jacket zippers and the like!! To me this is a NO- NO!! - However there was no damage to the paint surfaces, But there could have Been! More CAUTION REQUIRED!

Tifny and Ron are incredible, great customer service and knowledgeable.Always keeping me updated.

Was very good

Actually had a early appointment but had to change to a later time. Which was not a problem with the dealership, really accommodating. I was able to get oil change and tire rotation in the afternoon. Which worked out for me. Prompt service in and out in a timely fashion.

Thank you for providing the best service

My service lady was very friendly and professional! Everything went smoothly.

Friendly professional staff speedy service highly recommend Folsom Chevrolet to Family and Friends was hoping to save a little more on Black Friday

Fast and professional

The Service Advisor and Technician did their best ever work to resolve an uncommon issue. Folsom Chevrolet has some very special people working for them. The Technician's knowledge and skill in troubleshooting to resolve my issue was way above par. The age of the vehicle required an extraordinary amount of skill and patience to source the parts needed. All involved in repairing this issue has my utmost appreciation, and I am in awe of their professionalism.

adam warren was great to work with again and joe to close the deal. great people great service

Great service

I have had the pleasure of experiencing the service department several times. And, I will never take my Silverado anywhere else. Chynah and Jonathan are amazing. Professional, kind hearted and informative. . Sherylyne L Petersen

Asked to have parts replaced that the vehicle computer stated they were fine.

FOLSOM CHEVROLET has always maintained my SILVERADO well since I bought it from them. Nobody knows CHEVROLETs like a CHEVROLET dealer.

Great

fast amazing service

I had ordered a part and prepaid for service. From drop off to pick up I never met the service advisor. The service was never performed on the vehicle because wrong part was ordered. It took 8 hours and multiple calls from me to find out that service cannot be completed. When I went to ask for refund for the prepay, I was given this very non caring attitude. I am never bringing my vehicle back to this place

Everyone was helpful and knowledgeable making the whole experience easy and stress free.

Great

Always easy to deal with. Warm and inviting

Amazing

Tifny was a little rude

Very friendly atmosphere and Adam was very helpful.

Always a great experience and very knowledgeable people. Work always done on time.

Tfny in service was great as always The Service Manager helped me with a loose bolt , took time out of his day to look at the loose high wing bolt and get the tools to fix it on the spot Great customer service Thank you

Nice experience

Thanks for gettin me in and out quick!

This was the best car buying experience I’ve ever had. Being able to do a lot of the paperwork on the phone prior to coming into the dealership with a big help. Jay was great helping me get familiar with my car. The financing arrangements were excellent and I was treated courteously and fairly. I will recommend this dealership to anyone who wants to hear about it.

Keven A. was very helpful & he is always very nice to deal with.

Tiff and the team took care of me again. Repairs were completed sooner than expected

Kevin was very friendly and helpful

Folsom Chevy is the only repair facility I trust. BIG S/O to Kevin for taking care of my Silverado on such short notice!

Quick Service

Service & staff, as usual Outstanding, Les

Went in for replacement of a broken reflector. This was one of the best experiences I have had everything was smooth thanks to the service writer Bailey. Bailey is always on top of things and very professional and thorough.

Chynah was incredibly nice and professional the entire time, giving me updates on my car while I was away during my oil/tire/filter change. Car is running better than ever now, thank you!

Very friendly personal

I went in for an oil change, tire rotation, and wipers replaced. The service performed on my truck was excellent. No issues whatsoever and the Customer Service from Chynah was exceptional. I really enjoy the folks at Folsom Chevrolet over any other dealer. Thank you for being so honest.

Friendly and informative

Sixth vehicle I have purchased from this dealership over my 33 years of living in Folsom. I have always been treated fairly. The service department has always done my service with no issues.

As usual my Chevy Silverado receives the best service.

Great experience as usual. I had a 7:30 am appointment with Kevin. Arrived early and one of the mechanics stopped by to let me know the team was having a meeting and would be with me. When the team arrived, Kevin was busy with another client and Tfny made polite conversation with me and Jonathan went ahead to check my vehicle in for Kevin to help speed things along. The team is always very good at acknowledging each and every customer as they enter and try to help in any way. Appreciate the work they do and the commitment to excellence. Thank you

Superior service as always!!!!

Fabulous customer service ... thank you!

I decided to go to the dealership rather than a local oil change company. I felt like I would get better service and I did. Kevin who I dealt with was very helpful and showed care. I was very pleased with the service I received.

My vehicle was brought in and required diagnostic assessment to determine why vehicle unable to power up and run, which affected the Lithium-ion battery and the Electric Drive Unit. After thorough diagnostics the 12 volt battery was determined to be the culprit. After battery replacement of the two (2) faults were corrected. Work was performed in a timely and highly professional manner. Thank for their excellent customer care and service. Well Done!!

Chynah Was great in service. Very knowledgeable with great customer service.

I had an appointment, and my service advisor was tied up but Devan jumped right in and assisted me. The turnaround time on the oil change, inspection and tire rotation was much improved from past experiences.

My service advisor Tifny Moreno was a wonderful advocate for getting my warranty to cover parts and communicate the progress of repairs.

They go above and beyond, they are empathetic and the technicians do the job correct the first time!

Quick and friendly check-in and check-out, and work completed in the estimated time.

Devon was great in helping expedite my problem with my Bolt

I showed up for my appointment. The oil was changed, but they discovered a "major oil leak". One gasket was replaced at 69,065 miles, the other was the original. I also wanted my truck re-aligned. They found a crack on my tie rod. I was told to get these two things fixed and then get the alignment. Great staff, friendly atmosphere.

It was great

I’m NOT the individual who bought this vehicle! Why is my email being used in this way!?!?

The service advisor was great (Chynah).